Our
Terms & Conditions

Website Terms & Conditions

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Last Updated: 7 November 2022

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These Terms of Service  (“Terms”) are a binding legal agreement between you and My Work From Here Limited that govern your use of the websites, applications, and other offerings from My Work From Here Limited. When used in these Terms, “Work From Here,” “we,” “us,” or “our” refers to the Work From Here entity set out on below, with whom you are contracting.

Work From Here offers an online platform that enables users to publish, offer, search for, and book workspace services. Users who publish and offer services are “Venues” and users who search for, book, or use services are “Customers”. Venues offer ‘workspaces’ and associated food and beverage products. You must register an account to access and use many features of the Work From Here Platform, and must keep your account information accurate. As the provider of the Work From Here Platform, Work From Here does not own, control, offer or manage any listings or venue services. Work From Here is not a party to the contracts concluded directly between Venues and Customers. 

 

Legal entity: My Work From Here Limited
UK Company Number: 10321054

 

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Customer Terms

 

1. Booking on Work From Here.

1.1 Booking.

When you book a venue, you are agreeing to pay all charges for your booking including the price, applicable fees like Work From Here’s Service Fees (where applicable) and any agreed ‘add on’ services such as food and beverage. When you receive the booking confirmation, a contract with the Venue (sometimes called a reservation in these Terms) is formed directly between you and the Venue. The cancellation policy and any other rules, standards, policies, or requirements identified in the listing or during checkout form part of your contract with the Venue. 

2. Cancellations and Refunds 
In general, if you cancel a reservation, the amount refunded to you is determined by the cancellation policy that applies to that reservation. Details of the Venue’s cancellation policy will be found within each listing, where applicable.

3. Your Responsibilities.
You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Venues. For example, this means: (i) you are responsible for leaving an Venue (and related personal property) in the condition it was in when you arrived, and (ii) you must act with integrity, treat others with respect and comply with applicable laws at all times. Work From Here do not take responsibility for the behaviour of Customers or any damage caused to property. 

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Venue Terms

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4. Becoming a Venue partner on Work From Here

4.1 Venue.

As a Venue, Work From Here offers you the opportunity to share your available space on our platform, either through a monthly advertising subscription, or via selling ‘packages’ of time/food and beverage, from which Work From Here will earn a commission. It’s easy to create a listing and you are in control of how you set your price, availability, and rules for each listing.

4.2 Contracting with Users.

When you accept a booking request, or receive a booking confirmation through the Work From Here Platform, you are entering into a contract directly with the Customer, and are responsible for delivering the service set out in your listing under the terms and at the price specified in your listing (where applicable). For advertisement subscribers, you are agreeing to pay applicable fees, and for venues retailing packages, you are agreeing to pay the subscription fee as detailed in your contract.  It is the Venue’s responsibility to invoice My Work From Here Ltd for any revenue minus commission, as set out in your Contract. Work From Here Payments will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplement contract with Guests must: (i) be consistent with these Terms, our policies and the information provided in your listing, and (ii) be prominently disclosed in your listing description.

4.3 Independence of Venues.

Your relationship with Work From Here is that of an independent individual or entity and not an employee, agent, joint venturer or partner of Work From Here. Work From Here does not direct or control your venue and services and you understand that you have complete discretion whether and when to provide venues and at what price and on what terms to offer them.

5. Managing Your listing.
5.1 Creating and Managing Your listing.

The Work From Here Platform provides tools that make it easy for you to set up and manage a listing. Your listing must include complete and accurate information about your venue and the services you offer, your price, other charges like food and beverage, WiFi and other business facilities and any rules or requirements that apply to customers or listing. You are responsible for your acts and omissions as well as for keeping your listing information and content up-to-date and accurate at all times. 

5.2 Know Your Legal Obligations.

You are responsible for understanding and complying with any laws, rules, regulations and contracts with third parties that apply to your listing or venue services offered.

5.3 Your Responsibilities.

You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your venue services. You are responsible for setting your price and establishing rules and requirements for your listing. You must describe any and all fees and charges in your listing description.

6. Cancellations Booking Modifications.

6.1 Cancellations

In general, if a Customer cancels a pre-paid ‘package’ reservation, the amount paid to you is determined by the cancellation policy that applies to that reservation. If a Customer receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Work From Here exceeds your payout, Work From Here may recover that amount from you, including by offsetting the refund against your future payouts, or via invoice. 

6.2 Booking Modifications.

Venues and Customers are responsible for any Booking Modifications they agree to make via the Work From Here Platform, and agree to pay any additional amounts, fees or taxes.

 

 

General Terms

 

7. Content.

Parts of the Work From Here Platform enable you to provide feedback, text, photos, audio, video, information and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Work From Here a non-exclusive, worldwide, royalty-free, sub-licensable and transferable license, for the term of the protection of the rights so licensed, to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit in any manner such Content to provide and/or promote the Work From Here Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy. Where Work From Here pays for the creation of Content or facilitates its creation, Work From Here may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Work From Here the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. We prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent and illegal content. 

8. Fees.
Work From Here may charge fees (and applicable Taxes) to Venues and Customers for use of the Work From Here Platform and for booking venues. A 10% commission will be charged to the venue, on all bookings made through the platform. Advertising, commission, and servicing fees are non-refundable. Work From Here reserves the right to change the service fees at any time, and will provide Customers and Venues notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. 

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9. Work From Here Platform Rules.

9.1 Rules. 

You must follow these rules and must not help or induce others to break or circumvent these rules.

• Act with integrity and treat others with respect

  • Do not lie, misrepresent something or someone, or pretend to be someone else.

  • Be polite and respectful when you communicate or interact with others.

  • Do not discriminate against or harass others.

• Do not scrape, hack, reverse engineer, compromise or impair the Work From Here Platform

  • Do not use bots, crawlers, scrapers or other automated means to access or collect data or other content from or otherwise interact with the Work From Here Platform.

  • Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Work From Here Platform or Content.

  • Do not decipher, decompile, disassemble or reverse engineer any of the software or hardware used to provide the Work From Here Platform.

  • Do not take any action that could damage or adversely affect the performance or proper functioning of the Work From Here Platform.

• Only use the Work From Here Platform as authorized by these Terms or another agreement with us

  • You may only use another Member’s personal information as necessary to facilitate a transaction using the Work From Here Platform as authorized by these Terms.

  • Do not use the Work From Here Platform, our messaging tools, or Customers’ personal information to send commercial messages without their express consent.

  • You may use Content made available through the Work From Here Platform solely as necessary to enable your use of the Work From Here Platform as a Customer or Venue.

  • Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.

  • Do not request, make or accept a booking or any payment outside of the Work From Here Platform to avoid paying fees, taxes or for any other reason. 

  • Do not engage in any practices that are intended to manipulate our search algorithm.

  • Do not use, copy, display, mirror or frame the Work From Here Platform, any Content, any Work From Here branding, or any page layout or design without our consent.

• Honor your legal obligations

  • Understand and follow the laws that apply to you, including privacy, data protection, and export laws.

  • If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy.

  • Read and follow our Terms, Policies and Standards.

  • Do not use the name, logo, branding, or trademarks of Work From Here or others without permission.

  • Do not use or register any domain name, social media handle, trade name, trademark, branding, logo or other source identifier that may be confused with Work From Here branding.

9.2 Reporting Violations.

If you believe that a Venue, Customer, listing or content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting Work From Here. In addition, if you believe that a Venue, Customer, listing or content has violated our standards, you should report your concerns to Work From Here. If you reported an issue to local authorities, Work From Here may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.

9.3 Copyright Notifications.

If you believe that Content on the Work From Here Platform infringes copyrights, please notify us.

 

10. Termination, Suspension and other Measures.

10.1 Term.

The agreement between you and Work From Here reflected by these Terms remains in effect until either you or we terminate the agreement in accordance with these Terms.

10.2 Termination.

You may terminate this agreement at any time by sending us an email or by deleting your account. Work From Here may terminate this agreement for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. Work From Here may also terminate this agreement immediately and without prior notice and stop providing access to the Work From Here Platform if (i) you materially breach these Terms or our policies, (ii) you violate applicable laws, or (iii) such action is necessary to protect the personal safety or property of Work From Here, its Customers, or third parties (for example in the case of fraudulent behavior of a Member), or (iv) your account has been inactive for more than two years.

10.3 Member Violations.

If (i) you breach these Terms, our Policies, or our Standards,, (ii) you violate applicable laws, regulations or third party rights, (iii) you have repeatedly received poor Reviews or Work From Here otherwise becomes aware of or has received complaints about your performance or conduct, (vi) you have repeatedly cancelled confirmed bookings or failed to respond to booking requests without a valid reason, or (vii) such action is necessary to protect the personal safety or property of Work From Here, its Customers, or third parties, Work From Here may:

 

• suspend or limit your access to or use of the Work From Here Platform and/or your account; 

• suspend or remove listings or other content;

• cancel pending or confirmed bookings.

In case of non-material violations or where otherwise appropriate, you will be given notice of any intended measure by Work From Here and an opportunity to resolve the issue, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Customers or third parties, or (iii) contravene applicable laws.
 

10.4 Legal Mandates.

Work From Here may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement or other administrative agency or governmental body, including the measures described above in Section 10.3.

10.5 Effect of Termination.

If you are a Venue and terminate your Work From Here account, any confirmed booking(s) will be automatically cancelled and your Customers will receive a full refund. If you terminate your account as a Customer, any confirmed booking(s) will be automatically cancelled and any refund (where applicable) will depend upon the terms of the listing’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your content. If your access to or use of the Work From Here Platform has been limited, or your Work From Here account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Work From Here Platform through an account of another user.

10.6 Appeal.

If Work From Here takes any of the measures described in this Section you may appeal such a decision by contacting us : info@myworkfromhere.co.uk 

11. Modification of these Terms.
Work From Here may modify these Terms at any time. When we make changes to these Terms, we will post the revised Terms on the Work From Here Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of the proposed changes by email at least thirty (30) days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. We will inform you about your right to terminate the Agreement in the notification email. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Work From Here Platform will constitute acceptance of the revised Terms.

12. Work From Here’s Role.
We offer a platform that enables Customers search for local workspaces, and for Venues to advertise available workspaces. When Venues or Customers make or accept a booking, they are entering into a contract directly with each other. Work From Here is not and does not become a party to or other participant in any contractual relationship between Customers and Venues. Work From Here is not acting as an agent for any Customer or Venue. While we work hard to ensure our Customers have great experiences using Work From Here, we do not and cannot control the conduct or performance of Customers and Venues and do not guarantee (i) the existence, quality, safety, suitability, or legality of any listings or Venues or (ii) the truth or accuracy of any listing descriptions, reviews, or other content provided by Customers or Venues. You acknowledge that Work From Here has no general obligation to monitor the use of the Work From Here Platform and verify information provided by our Customers, but has the right to review, disable access to, remove, or edit content to: (i) operate, secure and improve the Work From Here Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Customers’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing listings that don’t meet quality and eligibility criteria. Where we remove or disable content, we will notify the Customer/Venue and provide the reasons for such a measure, unless such notification would (i) prevent or impede the detection or prevention of fraud or other illegal activities, (ii) harm the legitimate interests of other Customers or third parties, or (iii) contravene applicable laws. You may appeal such a decision by contacting us. Customers agree to cooperate with and assist Work From Here in good faith, and to provide Work From Here with such information and take such actions as may be reasonably requested by Work From Here with respect to any investigation undertaken by Work From Here regarding the use or abuse of the Work From Here Platform.

13. Member Accounts.
You must register an account to access and use many features of the Work From Here Platform. Registration is only permitted for legal entities, partnerships and natural persons who are 18 years or older. You represent and warrant that you are not a person or entity barred from using the Work From Here Platform under the laws of the United Kingdom, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not register more than one account or transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You must immediately notify Work From Here if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. You are responsible and liable for activities conducted through your Work From Here Account, unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials). If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers.

14. Disclaimer.
We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Customer or Venue, listing or third party and we do not warrant that verification, identity or background checks conducted on Customers (if any) will identify past misconduct or prevent future misconduct. We are not responsible for outages or disruptions of the Internet and telecommunications infrastructure which are beyond our control and can lead to interruptions in the availability of the Work From Here Platform. Work From Here may, temporarily and under consideration of the Customers’ legitimate interests (e.g. by providing prior notice), restrict the availability of the Work From Here Platform or certain features thereof, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of the Work From Here Platform.

15. Indemnification.
To the maximum extent permitted by applicable law, you agree to release, defend (at Work From Here’s option), indemnify, and hold Work From Here harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our policies and standards, (ii) your improper use of the Work From Here Platform, (iii) your interaction with any Member, usage of a Venue, participation venue services, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. The indemnification obligation only applies if and to the extent that the claims, liabilities, damages, losses, and expenses have been adequately caused by your culpable breach of a contractual obligation.

16. Contracting Entities.
Based on your country of residence or establishment and what you are doing on the Work From Here Platform, the below sets out the Work From Here entity with whom you are contracting. If we identify through the Work From Here Platform, a Work From Here entity other than the one set out below as being responsible for a product, feature or transaction, the Work From Here entity so identified is your contracting entity with respect to that product, feature or transaction. If you change your country of residence or establishment to a country outside of the EEA, Switzerland or the United Kingdom, the Work From Here company you contract with and the applicable version of the Terms of Service will be determined by your new country of residence or establishment, from the date on which your country of residence or establishment changes.

Legal entity: My Work From Here Limited
UK Company Number: 10321054

 

17. Miscellaneous.

17.1 Other Terms Incorporated by Reference.

Our Privacy Policy and other supplemental policies and terms linked to in these Terms apply to your use of the Work From Here Platform, are incorporated by reference, and form part of your agreement with Work From Here.

17.2 Interpreting these Terms.

Except as they may be supplemented by additional terms, conditions, policies, guidelines, standards, and in-product disclosures, these Terms constitute the entire agreement between Work From Here and you pertaining to your access to or use of the Work From Here Platform and supersede any and all prior oral or written understandings or agreements between Work From Here and you. These Terms do not and are not intended to confer any rights or remedies upon anyone other than you and Work From Here. If any provision of these Terms is held to be invalid or unenforceable, except as otherwise indicated in Section 17.11 below, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

17.3 No Waiver.

Work From Here’s failure to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise permitted under law.

 

17.4 Assignment.

You may not assign, transfer or delegate this agreement or your rights and obligations hereunder without Work From Here's prior written consent. Work From Here may without restriction assign, transfer or delegate this agreement and any rights and obligations hereunder, at its sole discretion, with 30 days’ prior notice. Your right to terminate this agreement at any time remains unaffected.

 

17.5 Notice.

Unless specified otherwise, any notices or other communications to Customers permitted or required under this agreement, will be provided electronically and given by Work From Here via email, or any other contact method we enable you to provide.

 

17.6 Third-Party Services.

The Work From Here Platform may contain links to third-party websites, applications, services or resources (“Third-Party Services”) that are subject to different terms and privacy practices. Work From Here is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.

 

17.7 Google Terms.  

Some areas of the Work From Here Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

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17.8 Work From Here Platform Content.

Content made available through the Work From Here Platform may be protected by copyright, trademark, and/or other laws of the United Kingdom and other countries. You acknowledge that all intellectual property rights for that Content are the exclusive property of Work From Here and/or its licensors and agree that you will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices. You may not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit any Content accessed through the Work From Here Platform except to the extent you are the legal owner of that Content or as expressly permitted in these Terms. Subject to your compliance with these Terms, Work From Here grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to (i) download and use the Application on your personal device(s); and (ii) access and view the Content made available on or through the Work From Here Platform and accessible to you, solely for your personal and non-commercial use.

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17.9 Force Majeure.

Work From Here shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

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17.10 Emails and SMS.

You will receive administrative communications from us using the email address or other contact information you provide for your Work From Here account. Enrollment in additional email subscription programs will not affect the frequency of these administrative emails, though you should expect to receive additional emails specific to the program(s) to which you have subscribed. You may also receive promotional emails from us. No fee is charged for these promotional emails, but third-party data rates could apply. You can control whether you receive promotional emails by contacting us or amending your subscription notifications and preferences. Please note that you will not be able to take advantage of certain promotions if you disable certain communication settings or do not have an Work From Here Account. 

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17.11 Contact Us.

If you have any questions about these Terms please contact us on info@myworkfromhere.co.uk

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18. Your Assumption of Risk.

You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Work From Here Platform and any content including your stay at any venue, or use of any other venue services, or any other interaction you have with other Customers whether in person or online. This means it is your responsibility to investigate a Venue to determine whether it is suitable for you. For example, Venues may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Venues and services.

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19. Disclaimer of Warranties.
We provide the Work From Here Platform and all content “as is” without warranty of any kind and we disclaim all warranties, whether express or implied. For example: (i) we do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Customer or Venue, listing or third party; (ii) we do not warrant the performance or non-interruption of the Work From Here Platform; and (iii) we do not warrant that verification, identity or background checks conducted on listings or Customers (if any) will identify past misconduct or prevent future misconduct. Any references to a Customer, Venue or listing being "verified" (or similar language) indicate only that the Venue or Customer or listing or Work From Here has completed a relevant verification or identification process and nothing else. The disclaimers in these Terms apply to the maximum extent permitted by law. If you have statutory rights or warranties we cannot disclaim, the duration of any such statutorily required rights or warranties, will be limited to the maximum extent permitted by law.

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20. Limitations on Liability.
Neither Work From Here (including its affiliates and personnel) nor any other party involved in creating, producing, or delivering the Work From Here Platform or any content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) the use of or inability to use the Work From Here Platform or any content, (iii) any communications, interactions or meetings you may have with someone you interact or meet with through, or as a result of, your use of the Work From Here Platform, or (iv) publishing or booking of a listing, including the provision or use of Venue services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Work From Here has been informed of the possibility of such damage, even if a limited remedy set out in these Terms is found to have failed of its essential purpose.